“Resolution of Complaints, Disputes and Appeals;

 QSI (India) follows an established process of  complaints & appeal handing,  relating  to  certification activities. An appeal / complaint can be  lodged in writing  or by e-mail with  details  and nature including  relevant  references  and  name  and contact  particulars of  the sender.

Complaints which are sustainable prime facie and appeals against the decisions with which the complainant is not satisfied are promptly acknowledged investigated and dealt with. The status the findings and outcome will be communicated ordinarily within 30 days and a final notice of closure will be given to the concerned party. Details if any required to be accessible to the public, will be determined in consultation with the concerned client and the complainant.